Shipping Policy

At Garden Care Shop, we’re committed to helping you cultivate your perfect garden with high-quality products and exceptional service. Below you’ll find all the details about our shipping and returns policies to ensure a smooth shopping experience.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your gardening needs:

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to parts of Asia and some remote regions.

Returns & Exchanges

We want you to be completely satisfied with your gardening purchases. If you’re not happy with your order, we offer a simple returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

• Items must be unused and in their original condition
• Items must be in their original packaging
• You must provide proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items:

• Footwear & Clothing (due to hygiene reasons)
• Grow Light Bulbs (if the packaging has been opened)
• Personalized or custom-made items

How to Initiate a Return or Exchange

Step 2: Wait for Approval and Instructions

Our team will respond within 1-2 business days with:

• Return authorization (if approved)
• Return shipping address
• Any special instructions

Step 3: Package and Ship Your Return

Pack the item(s) securely in the original packaging with all accessories. Ship to:

Garden Care Shop Returns
1413 Bel Meadow Drive
City Of Commerce, US 90040

Note: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Refund Process

Once we receive and inspect your return:

• Refunds are processed within 3-5 business days
• Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping fees are non-refundable (except in cases of our error)

Exchange Process

For exchanges:

• We ship your replacement item once we receive your return
• If the exchange item is of higher value, you’ll need to pay the difference
• If the exchange item is of lower value, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected]
• Include photos of the damage or defect
• We’ll arrange for a replacement or refund at no additional cost