At Garden Care Shop, we want you to be completely satisfied with your gardening purchases. If for any reason you’re not happy with your order, we’re here to help with our simple returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused and in their original condition
  • Items must be in their original packaging
  • You must provide proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items:

  • Footwear & Clothing (due to hygiene reasons)
  • Grow Light Bulbs (if the packaging has been opened)
  • Personalized or custom-made items

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Our Customer Care Team

Email us at [email protected] with your return or exchange request. Please use the following template to ensure we have all the necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Garden Care Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date]. Details of item(s) to return/exchange: – Product Name: – Quantity: – Reason for return/exchange: [For exchanges only] I would like to exchange for: – Product Name: – Quantity: Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval and Instructions

Our team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping address
  • Any special instructions

Step 3: Package and Ship Your Return

Please pack the item(s) securely in the original packaging and include all accessories. Ship your return to:

Garden Care Shop Returns
1413 Bel Meadow Drive
City Of Commerce, US 90040

Note: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except in cases of our error)

Exchange Process

For exchanges:

  • We will ship your replacement item once we receive your return
  • If the exchange item is of higher value, you’ll need to pay the difference
  • If the exchange item is of lower value, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Need Help?

Our gardening enthusiasts are happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll help cultivate a solution!

Happy gardening,
The Garden Care Shop Team