Welcome to Garden Care Shop’s FAQ section! Whether you’re creating a backyard habitat or nurturing an indoor garden, we’re here to help your gardening journey grow smoothly. Below you’ll find answers to our most common questions about products, shipping, payments, and more.
Product Questions
What types of gardening products do you offer?
We specialize in high-quality gardening essentials to help you cultivate beautiful spaces. Our collection includes:
- Backyard habitat solutions
- Decorative garden stakes and edgings
- Elevated garden beds and planters
- Fences & privacy screens
- Flower supports & trellises
- Garden tools and supplies
- Grow light systems and stands
- Hanging planters and indoor pots
- Hose reels and organizers
- Landscaping tools
Do you sell live plants?
Currently, we focus on providing the finest garden tools, planters, and growing systems to help you nurture plants from seed to splendor. We don’t offer live plants at this time.
Are your products suitable for both indoor and outdoor gardening?
Absolutely! We carefully select products that serve both indoor and outdoor gardening needs. From our indoor pots and planters to outdoor fencing and elevated garden beds, we have solutions for every growing space.
Shipping & Delivery
Where do you ship?
We ship worldwide from our headquarters in City of Commerce, California, excluding some Asian and remote regions. Wherever your garden grows—whether you’re installing privacy screens in Paris or hanging planters in Portland—we’ll get your order to you.
What are my shipping options?
We offer two thoughtful shipping options designed for gardeners:
- Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after processing (1-2 business days)
- Free Shipping: For orders over $50, delivered via EMS in 15-25 business days after processing
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can watch your gardening supplies grow closer to home!
Can I change my shipping address after ordering?
Contact us immediately at [email protected] if you need to update your address. We’ll do our best to accommodate changes before shipment.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.
Returns & Exchanges
What is your return policy?
We stand behind the quality of our products. If any item doesn’t meet your expectations, we offer easy returns within 15 days of delivery. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Account & Customer Service
How do I contact customer service?
Our gardening enthusiasts are happy to help! You can reach us at [email protected]. We typically respond within 24-48 hours.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.
I forgot my password. How can I reset it?
On the login page, click “Forgot Password” and enter your email address. You’ll receive instructions to reset your password.
Didn’t find the answer you were looking for? Our gardening experts are always happy to help! Contact us at [email protected] with any additional questions.
Happy gardening from the Garden Care Shop team!